1. Acceptance of Terms

By accessing and using Greek Squad LLC's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Greek Squad LLC provides IT support services including but not limited to:

• Printer installation, setup, and troubleshooting
• Computer diagnostics and repair
• Network connectivity support
• Software installation and configuration
• Remote technical assistance
• Security and data protection services

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate information about your technical issues
• Follow technician instructions during support sessions
• Backup important data before allowing remote access
• Use services only for legitimate technical support needs
• Pay for services as agreed upon
• Not misuse or abuse our support systems

4. Payment Terms

Payment terms for our services:

• One-time support: Payment due upon service completion
• Monthly plans: Billed monthly in advance
• Business plans: Custom billing arrangements
• All prices are in USD and subject to applicable taxes
• Refunds available within 30 days for unsatisfactory service

5. Remote Access Policy

When using remote assistance services:

• You grant temporary access to your computer for support purposes only
• Sessions are monitored and may be recorded for quality assurance
• You can terminate remote access at any time
• We will only access files necessary for troubleshooting
• All remote sessions use encrypted connections

6. Data Protection and Privacy

We are committed to protecting your privacy and data:

• Personal information is collected only as necessary for service delivery
• We do not sell or share personal data with third parties
• All data is stored securely and encrypted
• You have the right to request data deletion
• See our Privacy Policy for complete details

7. Service Availability

While we strive for 24/7 availability:

• Services may be temporarily unavailable for maintenance
• Response times may vary based on demand
• Emergency support receives priority handling
• We do not guarantee resolution of all technical issues

8. Limitation of Liability

Greek Squad LLC's liability is limited as follows:

• We are not liable for data loss during support sessions
• Maximum liability is limited to the amount paid for services
• We are not responsible for third-party software or hardware failures
• Consequential or indirect damages are excluded

9. Intellectual Property

All content on our website and proprietary tools are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

10. Termination

Either party may terminate services:

• You may cancel services at any time
• We may terminate services for violation of terms
• Monthly subscriptions can be cancelled with 30 days notice
• Refunds are provided according to our refund policy

11. Dispute Resolution

Any disputes will be resolved through:

• Good faith negotiation as the first step
• Mediation if negotiation fails
• Binding arbitration as the final step
• Disputes governed by Michigan state law

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and users will be notified of material changes via email or phone.

13. Contact Information

For questions about these terms:

• Email: help@greeksquadusa.com
• Phone: +1 (888) 401-3698
• Address: 405 W. Greenlawn Ave. #G11, Lansing, MI 48910, USA