1. Introduction

Greek Squad LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT support services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (phone, email, address)
• Payment and billing information
• Device and system information
• Technical support history and communications

Technical Information

During support sessions, we may collect:

• Computer specifications and operating system details
• Software and driver information
• Network configuration data
• Error logs and diagnostic information
• Screen recordings during remote sessions (with consent)

Website Usage Information

• IP address and browser information
• Pages visited and time spent
• Cookies and tracking technologies
• Referral sources

3. How We Use Your Information

We use collected information to:

• Provide technical support and troubleshooting services
• Process payments and manage billing
• Communicate about services and support issues
• Improve our services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in these circumstances:

• Service Providers: Trusted third parties who assist in service delivery
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly authorize sharing

5. Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Secure servers with access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

6. Remote Access Privacy

During remote support sessions:

• Access is granted only with your explicit consent
• Sessions are encrypted and may be recorded for quality assurance
• We only access files necessary for troubleshooting
• You can terminate remote access at any time
• Personal files are not accessed without permission

7. Data Retention

We retain information for the following periods:

• Support records: 3 years after last service
• Payment information: 7 years for tax purposes
• Website analytics: 26 months
• Marketing data: Until you opt out
• Legal holds: As required by law

8. Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

9. Cookies and Tracking

We use cookies and similar technologies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalized user experience
• Marketing and advertising

You can control cookies through your browser settings or opt-out tools.

10. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

12. California Privacy Rights

California residents have additional rights under CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights:

• Email: help@greeksquadusa.com
• Phone: +1 (888) 401-3698
• Address: 405 W. Greenlawn Ave. #G11, Lansing, MI 48910, USA