Privacy Policy

Greek Squad LLC is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how we keep it secure when you use our website or remote support Services.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

• Personal Information: Information you voluntarily provide when engaging our services, including name, email address, phone number, billing address, and payment information (processed via a secure third-party processor).
• Service Data: Technical information about your device collected automatically during remote sessions, such as operating system version, error codes, application logs, and printer model.

2. How We Use Your Information

Your information is used strictly for the following purposes:

1. To **provide the Services** you request, including troubleshooting and diagnostics.
2. To **process transactions** and manage your account or subscription.
3. To **improve our service** quality and develop new service offerings.
4. For **communication** regarding your support request, payment status, or service updates.

3. Remote Access and Privacy

Our remote access is fully **permission-based**. We will never access your computer without your explicit, verbal, and visual authorization.

• **Visibility:** You remain in full control and can watch every action the technician takes on your screen. You can terminate the session at any time.
• **Screen Recording:** Sessions may be recorded for quality assurance and training purposes. These recordings are stored securely and used internally only.
• **Data Access:** While we may see files and folders, technicians are trained to only access areas necessary for resolving the reported issue. We **do not** intentionally search or collect personal documents, photos, or other unrelated data.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

• Secure, encrypted connections for remote support sessions.
• Use of industry-standard payment processors (PCI compliant) for all financial transactions.
• Restricting access to your Personal Information to only those employees who require it to perform their job duties.

5. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

6. Lawful Bases for Processing (GDPR)

• Contract: To provide IT support services and fulfill your requests.
• Legitimate Interests: Service improvement, fraud prevention, and security.
• Consent: Remote session recording and marketing communications (where applicable).
• Legal Obligation: Compliance with applicable laws and regulations.

7. Your Rights

• GDPR (EU/EEA/UK): Access, rectification, erasure, restriction, portability, and objection.
• CCPA/CPRA (California): Right to know, delete, correct, and opt-out of sharing for cross-context behavioral advertising. We do not “sell” PI as defined by CCPA.
• Submit privacy requests by emailing privacy@greeksquadusa.com.

8. Cookies & Similar Technologies

We use cookies, pixels, and local storage to enable site functionality, analytics, and interest-based advertising. You can manage cookies in your browser settings and via industry opt-out tools (see our AdChoices policy).

9. Service Providers and Subprocessors

We may share data with trusted processors who assist in service delivery (e.g., secure remote access tools, billing, analytics). These providers are contractually bound to appropriate confidentiality and security obligations.

10. International Data Transfers

Where data is transferred outside your jurisdiction, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.

11. Data Retention

• Account and service records: retained as required for tax, accounting, and legal purposes.
• Remote session logs: retained for quality and security for a limited period.
• Analytics/advertising data: per partner policies (typically 12–26 months).

12. Security Practices

• Encryption in transit (TLS) and access controls.
• Principle of least privilege and regular security updates.
• Employee training and incident response process.

13. Contact & Complaints

Questions about this policy or privacy requests: privacy@greeksquadusa.com. EU/UK users may also contact their local data protection authority.