Privacy Policy

1. Information We Collect

• Contact details: name, email, phone number.
• Service details: printer model, issues reported, device info you share.
• Usage data: pages visited, forms submitted, approximate location.
• Cookies and similar technologies for analytics and functionality.

2. How We Use Information

• Provide and improve our services (setup, troubleshooting, drivers).
• Respond to inquiries and support requests.
• Process payments (where applicable).
• Maintain security, prevent fraud, and comply with legal obligations.
• Send service-related communications and updates.

3. Sharing of Information

We do not sell personal data. We may share with trusted vendors (e.g., analytics, payment processors) under strict confidentiality and only as necessary to provide services.

4. Data Retention

We retain information only as long as necessary for the purposes described or as required by law.

5. Your Rights

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Opt-out of non-essential communications.

To exercise rights, email help@greeksquadusa.com.

6. Cookies

We use cookies to enhance experience and understand site usage. You can control cookies via your browser settings.

7. Security

We use administrative, technical, and physical safeguards to protect information. No method is 100% secure; we continuously improve our protections.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children.

9. Updates to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date.

10. Contact Us

For privacy questions, contact help@greeksquadusa.com or call +1 (888) 401-3698.

11. Lawful Basis for Processing (GDPR)

• Contract: To provide requested services (setup, support, troubleshooting).
• Legitimate Interests: Improve services, ensure security, prevent fraud.
• Consent: Where required (e.g., certain analytics or communications).
• Legal Obligation: To comply with applicable laws and regulations.

12. Third-Party Processors

We may use third parties to help provide our services. Examples include:

• Analytics providers (traffic and usage insights).
• Payment processors (secure payments, where applicable).
• Communication tools (email/contact forms, chat).

All processors are bound by confidentiality and data protection obligations.

13. International Transfers

Where data is transferred internationally, we use appropriate safeguards (e.g., contractual clauses) to protect your information in accordance with applicable law.

14. Your Rights (GDPR/UK GDPR)

• Access, rectify, or erase personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

15. California Privacy Rights (CCPA/CPRA)

• Right to know, access, and delete certain personal information.
• Right to correct inaccuracies.
• Right to limit use and disclosure of sensitive personal information (where applicable).
• Non-discrimination for exercising privacy rights.

Do Not Sell or Share: We do not sell or share personal information for cross-context behavioral advertising.

16. Data Subject Requests

To exercise your rights, email help@greeksquadusa.com with the subject “Privacy Request”. We may need to verify your identity before fulfilling the request.

17. Do Not Track

Some browsers offer a Do Not Track (DNT) setting. As there is no uniform industry standard, we do not currently respond to DNT signals.

18. Cookie Categories

• Essential: Required for core site functionality.
• Performance: Help measure and improve site performance.
• Functional: Remember choices to personalize your experience.
• Analytics: Understand usage patterns to improve services.

19. Effective Date

This Privacy Policy is effective as of November 21, 2025.